Terms

Terms & Conditions

Definitions

“Buyer”, “you”, “your”: any person, firm, or company purchasing Goods from the Company.
“Company”, “we”, “us”, “our” ,“LDWF”:: Locks, Door and Window Fittings Ltd.
“Goods”: all items supplied under the Contract.
“Contract”: any agreement between the Buyer and Company for the sale of Goods, including these Terms.
“Delivery Point”: the address where Goods are delivered.
“Working Day”: any day (excluding weekends and public holidays) when banks are open in London.
“Consumer”: any natural person not purchasing for purposes relating to a trade, business, or profession.

1. Sale of Goods

1.1 All Goods supplied by the Company, trading as Locks, Doors and Window Fittings, whether purchased via this Website or through any other sales channel, shall be provided in accordance with these Terms and Conditions.

1.2 These terms and any documents expressly referred to in them (including the Website terms and conditions) apply to our sale of the Goods to you and represent the entire agreement between us in relation to the subject matter, to the exclusion of any previous agreement or understanding (whether oral or in writing).

1.3 The Company reserves the right to amend or update these Terms and Conditions at any time without prior notice to the Buyer. It is the responsibility of the Buyer to review the Terms and Conditions regularly. Continued use of any sales channel or acceptance of Goods following any changes shall constitute acceptance of those amendments.

2. Warranty

2.1 The Goods we deliver shall comply in all material respects with the description provided on the Website.

2.2 We warrant that we have title to the Goods we are supplying you with and that we will transfer such title to you as our customer, once payment for the Goods is received in full.

2.3 Where the Goods do not comply in all material respects with the description provided by the Company at the point of sale, whether via the Website or any other sales channel, the Company may, at its sole discretion, either replace the Goods or refund the relevant portion of the price paid by the Buyer.

3. Orders

3.1 Any order placed with the Company, whether via the Website, by telephone, email, in person, or through any other sales channel, shall constitute an offer by the Buyer to purchase the Goods in accordance with these Terms and Conditions. Such offer shall only be deemed accepted by the Company upon either (a) written confirmation of acceptance, or (b) dispatch of the Goods, whichever occurs first. Upon acceptance, a binding Contract shall be formed.

3.2 Please take care to ensure that any order you submit is accurate. If you wish to change your order, please let us know as soon as possible. We will try to facilitate any change that you wish to make to your order before the Goods are dispatched to your Delivery Point however you will remain liable to purchase and receive the original order in the event that we cannot facilitate your requested changes. If you wish to change your order after we have dispatched the Goods, you will need to return the Goods and pay the delivery charges already incurred. Should you need to return Goods, please see details of our returns policy below.

4. Pricing

4.1 Delivery charges are additional to the price of the Goods and will be specified by the Company at the time of order. Such charges will be clearly stated in the Buyer’s shopping cart when ordering via the Website, or otherwise confirmed in the relevant order acknowledgment, quotation, or pro forma invoice issued by the Company for orders placed through other sales channels.

4.2 Unless otherwise agreed by the Company in writing, the price for the Goods shall be the price set out in the Company’s price list published on the date of delivery or deemed delivery.

5. Terms of Payment, Title and Risk

5.1 For orders placed via the Website, the Company will only dispatch the Goods once full payment has been received in cleared funds. While the Company will act promptly to process payments, dispatch is subject to receipt of confirmation from the relevant payment provider. The Company accepts no liability for any delay caused by the Buyer's payment provider in processing such payment.

5.1(a) For Buyers holding an approved trade account with the Company, payment shall be made in accordance with the agreed credit terms applicable to that account, as confirmed in writing by the Company. The Company reserves the right to suspend or withhold delivery of Goods in the event of any overdue payments or breach of the agreed credit terms.

5.2 By submitting your credit card or debit card account details you are authorizing us to debit the price of the Goods from your credit card account.

5.3 We will undertake to keep your personal and credit card details confidential, and we will comply with our obligations under the Data Protection Act 1998 ensuring we do not record or store information about you which we do not need to store, or which you do not want us to retain. All personal details information we receive from you shall be dealt with in accordance with our privacy policy, as detailed separately.

5.4.1 Title to the Goods shall remain vested in the Company and shall not pass to the Buyer until the Company has received payment in full, in cleared funds, for:

(a) the Goods supplied under this Contract; and
(b) all other sums which are or become due to the Company from the Buyer on any account whatsoever.

5.4.2 Until title passes to the Buyer:

(a) the Buyer shall hold the Goods as bailee for the Company;
(b) the Buyer shall store the Goods separately from all other goods held by the Buyer so that they remain readily identifiable as the Company’s property;
(c) the Buyer shall not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(d) the Buyer shall maintain the Goods in satisfactory condition and keep them insured against all risks for their full price on the Company’s behalf from the date of delivery.

5.4.3 The Buyer’s right to possession of the Goods shall terminate immediately if:

(a) the Buyer becomes subject to any form of insolvency procedure or ceases or threatens to cease to trade; or
(b) the Company reasonably believes that any of the events mentioned above is about to happen and notifies the Buyer accordingly.

5.4.4 In the event that payment is not made when due, or if the Buyer becomes insolvent, the Company shall be entitled without notice to enter the Buyer’s premises or any third-party premises where the Goods are stored, and repossess the Goods. The Buyer shall ensure the Company has access rights and shall indemnify the Company against any loss or damage caused in exercising this right.

5.4.5 Risk in the Goods shall pass to the Buyer upon delivery, but title shall remain with the Company in accordance with this clause.

5.5 We are responsible for the Goods until such time as they are delivered to the Delivery Point; all risk in the Goods shall pass to you upon delivery, which is subject to your compliance with this.

6. Out of stock Goods

6.1 In the event that the Goods you order are unavailable we shall notify you of the unavailability of the Goods by e-mail. Should you wish then to cancel the remainder of the order (if any) you need to notify us within 24 hours of being notified by us, otherwise the remainder of the order will be processed as per your original instructions, and the appropriate Delivery Charge applied (even if this Delivery Charge was different to the original Delivery charge quoted on your larger original order).

7. Delivery and Charges

7.1 We deliver Goods to all addresses in England, Scotland, Wales, and Northern Ireland except for addresses in the Shetland & Orkney Islands, Western Isles, Scottish Highlands, the Isle of Man, or the Channel Islands. Delivery to locations outside these specified areas may be possible but requires prior agreement on delivery terms between the Buyer and the Company. Such terms, including any additional charges or conditions, must be confirmed in writing before dispatch.

7.2 Please specify a day-time Delivery Point on your order form where you, or someone you nominate, can be available to receive the delivery, as it is our policy to deliver by courier, who will require a signature for receipt of the delivery. The Delivery Point can be different from the address of the credit card holder who makes payment for the Goods if you wish.

7.3 Any date or time given by us for delivery shall be an estimate only. We will do our best to ensure this estimate is accurate and that we honour this, but we will not be liable for any loss of damage of any kind in circumstances where the Carrier has been unable to meet this deadline.

8. Limitation of our Liability

8.1 Our total aggregate liability to you under any Contract will be limited to the price of the Goods specified.

8.2 Nothing contained in these terms and conditions shall be construed so as to exclude or limit our liability for breach of the warranty in Clause 2 or our liability for death or personal injury as a result of our negligent actions or for any fraudulent misrepresentation by us.

8.3 Subject to Clause 8.2 and in relation to our contractual obligations to supply Goods following acceptance of orders placed via any sales channel (including but not limited to the Website, telephone, email, or in-person), neither the Company nor any of its Licensees, agents, affiliates, directors, employees, or other representatives shall be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever arising in connection with your use of any such sales channel.

The Company shall not be liable for any indirect or consequential loss of any kind, including without limitation damage to software or hardware, loss of data, loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of any sales channel (including without limitation any such loss arising out of or in connection with any order placed via any sales channel, whether or not accepted by the Company).

You agree to indemnify and hold harmless the Company and its agents, officers, directors, and employees immediately on demand against all claims, liabilities, damages, costs, and expenses, including legal fees, arising from any breach of these Terms and Conditions by you (including any terms applicable to the use of any sales channel).

The Company reserves the right to suspend or terminate your use of any sales channel immediately if it reasonably considers that you have breached these Terms and/or any applicable terms and conditions governing that sales channel.

8.4 Except as expressly set out in the contract and subject to Clauses 2 and 8.2, all other conditions, warranties or other stipulations concerning the Goods whether express or implied by common law or under statute are excluded to the fullest extent permitted by law.

8.5 In placing an order with us, you are accepting the liability as laid out in these Terms.

9. Intellectual Property Rights

9.1 All intellectual property rights in the Goods, including, but not restricted to all patents, registered designs, design rights, registered and unregistered trademarks and copyright shall remain our property or the property of our third party licensors. 9.2 It is expressly forbidden for any other party to infringe any such patents, trademarks and copyrights. Use of our Website, subject to the Website terms and conditions, does not permit you to use any of our Intellectual Property without first obtaining our prior express written permission

10. Returns and Cancellation Policy

10.1(a) (Web Sales)
We will accept the return of any Goods ordered via the Website which have been delivered incorrectly, are damaged, or do not conform to the description provided at the time of order. If you are not a Consumer, you must notify us of any defect or error in delivery or description within 14 Working Days from the date of delivery. Failure to notify us within this period will result in the Company being under no obligation to provide a refund or replacement for such Goods.

10.1(b) (Other Sales Channels)
For Goods ordered through any sales channel other than the Website (including telephone, email, or in-person orders), we will accept returns only in respect of Goods delivered incorrectly, damaged, or not as described by the Company at the time of sale. Non-Consumer Buyers must notify us of any such defect or error within 14 Working Days of delivery. If notification is not received within this period, the Company will not be liable to provide a refund or replacement.

10.2 We will reimburse the price of the returned Goods (excluding gift-wrapping and delivery charges) using the original method of payment, such as credit card, debit card, or other payment method used at the time of purchase. Reimbursement will be made within 30 Working Days of receiving your notification of your intention to return the Goods, subject to our receipt of the returned Goods.

10.3 You will need to arrange and pay for delivery-back or collection charges for Goods being returned, which must be returned to us by recorded delivery to:

Locks, Door and Window Fittings, 9 Wireworks Estate, Bristol Road, Bridgwater, Somerset TA6 4AP.

If you are a Consumer the Company will pay/refund you (as applicable) for the cost of returning the Goods (but not the original costs of delivery of the Goods to the Delivery Point).

10.4 Any returned Goods will only be accepted if they are in good condition. You may not return Goods to us if the packaging seal has been opened or if the packaging has been tampered with in any other way. If the packaging seal has been broken or otherwise tampered with, we will not accept the Goods for return.

10.5 This Returns Policy does not affect your statutory rights or any rights you may have arising from a breach of contract by the Company. If you receive Goods which you believe to be damaged, faulty, or not in accordance with your order, you are advised to contact us promptly to report the issue.

Please direct all such communications to:

Locks, Doors and Window Fittings
9 Wireworks Estate, Bristol Road, Bridgwater, Somerset TA6 4AP
Email: sales@ldwf.co.uk
Telephone: 01278 420680
Our Customer Service Team is available to assist you between 8:00 a.m and 5:00 p.m, Monday to Thursday, 8:00am and 4:00pm, Friday (excluding public holidays)

All notifications should include your order details and a clear description of the issue to enable us to provide an efficient resolution.

10.6 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained in the parcel which the Goods are sent to you in.

10.7 If you are a Consumer, you will have a right to cancel the Contract provided that you do so within the period of 7 Working Days, beginning on the day after the day that the Goods are delivered to the Delivery Point. Should the Contract be cancelled within this period you are to return all the Goods (unused and in the same state as when delivered) provided by the Company, at your own expense. Where your order is returned to us within 7 Working Days of your delivery, or you notify us in writing, by email or by telephone to the address of number set out in Clause 10.5 of your wish to cancel your order within this period, the cost of your order and your original postage and packing charge will be reimbursed in full. Should you fail to follow this procedure we will have a right of legal action against you for compensation.

11. Privacy

11.1 The Company shall collect, process, and use the personal information you provide to us, whether directly or indirectly, via any sales channel (including but not limited to the Website, telephone, email, or in-person), for the purposes of processing your order, delivering the Goods, managing any returns, and otherwise fulfilling our contractual obligations to you.

11.2 Your personal data will be used to enable us to provide the Goods and/or services you have ordered or requested, to communicate with you regarding your order and our products, and to manage your relationship with the Company.

11.3 We may also use the information you provide to improve the content, functionality, and appearance of our Website, catalogues, and other sales channels.

11.4 Where you have expressly consented, and in accordance with applicable data protection laws, we may retain and use your personal information, including details of your purchases, to better understand your preferences and to offer you products, services, or promotions that may be of interest to you.

11.5 The Company does not sell, rent, or trade your personal data to third parties for marketing or any other purposes.

11.6 You have the right to opt out of receiving marketing or promotional communications from the Company at any time. This can be done by selecting the relevant option during order placement, or by contacting the Company directly via telephone, email, or in writing, using the contact details set out in Clause 10.5.

11.7 The Company undertakes to handle your personal data in compliance with applicable data protection legislation and will not disclose your information to third parties except as necessary to fulfil your order or as required by law.

Our Full Privacy notice is available on request

12. Jurisdiction

12.1 All sales, whether made via our website, by telephone, email, in writing, or in person, are controlled and operated from within the United Kingdom. These Terms, together with any Contract entered between you and the Company, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

12.2 You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, any sale of Goods, or the relationship between you and the Company, regardless of the sales channel through which the transaction was conducted.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under the Contract, or for any loss or damage suffered by the Buyer, to the extent that such failure or delay is caused by circumstances beyond the Company’s reasonable control. These circumstances may include (but are not limited to) acts of God, governmental restrictions or actions, war, threat of war, national emergency, terrorism or threat of terrorism, civil unrest, riots, strikes or other industrial disputes (whether involving the workforce of the Company or any other party), fire, explosion, flood, epidemic or pandemic, supply chain disruption, or failure of suppliers, carriers or utilities.

Where such circumstances prevent or delay the Company’s performance, it may defer the delivery date, reduce the quantity of Goods ordered, or cancel the Contract without incurring liability.

If such an event continues for a continuous period of more than 28 Working Days, the Buyer shall be entitled to terminate the Contract by giving written notice to the Company.

14. General

14.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not.

14.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

14.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.

14.4 Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

14.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

14.6 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

14.7 You will be subject to the policies and these Terms which are in force at the time that you order products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the confirmation of dispatch of the Goods (in which case we have the right to assume that you have accepted the change to the Terms, unless a Consumer notifies us to the contrary within 7 Working Days of receipt of the delivery of the Goods).

15. Promotion Terms and Conditions

15.1. Eligibility

This promotion is open to customers aged 18 or over, residing in the UK. The promotion applies only during the period as advertised in the relevant promotional materials or communications.

15.2. Promotion Period & Availability

The promotion will run for a limited time as specified in the promotional material, or until stock is exhausted, whichever occurs sooner. The business reserves the right to amend, suspend, or withdraw the promotion at any time without prior notice. All offers are subject to availability, and the business accepts no liability for unfulfilled orders due to stock shortages or other limiting factors.

15.3. Orders, Discounts, Pricing & Non-Payment

All promotional orders must be paid in full at the time of purchase unless written credit terms have been agreed in advance.
In cases of non-payment, the business reserves the right to:

Cancel the order and refuse future transactions.
Charge interest on overdue amounts at the statutory rate.
Recover any associated legal or collection costs.

The business is not responsible for pricing errors resulting from technical issues and reserves the right to correct or cancel any affected orders. Promotional discounts apply only to the specific products listed and cannot be combined with other offers unless explicitly stated. Prices are final at the point of sale and cannot be amended retrospectively.

15.4. Delivery

Estimated delivery times are provided as guidance and may be affected by factors beyond the business’s control. The business is not liable for any delays caused by third-party couriers, customs, or other external influences.

15.5. Customer Ordering Errors & Costs

The business is not responsible for additional costs arising from customer errors, including:

Incorrect product selection, sizes, specifications, or quantities.
Misinterpretation of promotional details.

Any costs resulting from such errors remain the sole responsibility of the customer.

15.6. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided dispatch has not occurred. Accepted cancellations will be refunded within 5 working days.

15.7. Returns, Refunds & Damages

Unless otherwise stated, promotional items follow the business’s standard [Returns & Refunds Policy]. The business is not liable for any damage that occurs after delivery, including during installation, misuse, or poor storage.

Damaged items must be reported within 12 hours of delivery with supporting photographic evidence. Reports received outside this timeframe may not be accepted. Any refunds will be issued based on the discounted promotional price paid.

15.8. Fraud Prevention & Abuse

The business reserves the right to cancel any order suspected of fraud or abuse of the promotion. Examples include:

Use of multiple or false identities.
Bulk buying with intent to resell.
Use of unauthorised or fraudulent payment methods.

Where fraudulent activity is suspected, the business may refuse future orders and seek recovery of costs through legal means.

15.9. Liability Limitation

The business is not responsible for indirect or consequential loss arising from participation in a promotion, including:

Labour or installation costs.
Delays to construction or projects.
Loss of business or resale opportunity.

The business’s liability is strictly limited to the value of the goods purchased under the promotion.

15.10. Force Majeure (Events Beyond Our Control)

The business is not liable for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to supplier delays, natural disasters, pandemics, strikes, or transport disruption.

15.11. Legal Compliance

These terms and any associated disputes shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the UK courts. For further information, please contact Locks Door and Window Fittings Ltd.