Privacy Policy

Privacy Policy

Locks, Door and Window Fittings Ltd (“LDWF”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you interact with us, including via our website, by email, telephone, or in person.

1. Who We Are

Locks, Door and Window Fittings Ltd
9 Wirework Estate, Bristol Road
Bridgwater, Somerset, TA6 4AP
Email: sales@ldwf.co.uk

We are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following information:

Name and job title
Business name
Contact details (email address, telephone number, address)
Order and transaction history
Account and payment information
Enquiries and correspondence
Website usage data (via cookies)

3. How We Collect Your Data

We collect data when you:

Place an order or request a quotation
Open a trade or cash account
Contact us by phone, email or in person
Use our website
Engage with us at trade counters or events
Are identified as a relevant business contact via publicly available sources or existing business relationships

4. How We Use Your Data

We use your information to:

Process and fulfil orders
Provide quotations and technical advice
Manage customer accounts and payments
Improve our products, services and website
Maintain internal records
Communicate with you regarding orders, enquiries and support

5. Marketing Communications

We may use your business contact details to send information about our products, services, and promotions where we believe these are relevant to your business.

This is carried out under our legitimate interests as a supplier of architectural hardware, ironmongery, and related products.

You have the right to opt out of receiving marketing communications at any time by:

Clicking an unsubscribe link (where available), or
Replying to any email with UNSUBSCRIBE, or
Contacting us directly

We will action opt-out requests promptly.

6. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract – to fulfil orders and supply goods/services
Legitimate Interests – for business development, customer relationships, and relevant marketing communications

Legal Obligation – to comply with accounting, tax and regulatory requirements

7. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

Delivery and logistics providers
Payment processors and finance providers (including invoice factoring partners)
IT systems and software providers (e.g. ERP systems, website hosting, email platforms)
Professional advisors (accountants, auditors)

We require all third parties to respect the security of your data and process it in accordance with the law.

Where data is transferred outside the UK, appropriate safeguards will be in place.

8. Data Retention

We only retain your data for as long as necessary, including:

Customer and transaction records – typically up to 6 years for legal and accounting purposes
Marketing data – until you opt out or it is no longer relevant
Enquiries – for a reasonable period to manage follow-up and service

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to processing (including marketing)
Request restriction of processing
Request transfer of your data (data portability)

To exercise any of these rights, please contact us at sales@ldwf.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

11. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can choose to accept or decline cookies through your browser settings.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page periodically to ensure you are happy with any changes.