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Delivery Information

Delivery Rates

Orders totals of less than £100.00 (ex-VAT)
£9.00 (inc VAT)

Order totals of £100 (ex-VAT) or greater
Free of charge

Please note: We do not offer delivery outside the UK mainland on our website due to the large variations in the costs involved. However, if you live outside of the UK mainland please do get in touch for a delivery quote. We'll do our best to quote a competitive price.
 
Deliveries
We use various methods for delivery and these are outlined below. Also shown are the expected timescales and information about item tracking.

Delivery Methods
We use a variety of companies to deliver items and expect most deliveries to be delivered within 2 working days following receipt of your order. Smaller items are normally sent via Royal Mail and in all cases, a signature will be required.

Dispatch Times
Orders received before 2pm are normally dispatched on the day of receipt. As well as the email received when placing an order, you will receive and email confirming dispatch. If there is likely to be a delay in processing your order we will inform you promptly and act upon your response. Please allow up to 5 working days for receipt of your order before contacting us.

Next Day Delivery
For urgent orders we offer a next-day delivery service. Such orders must be placed before 2pm to guarantee next day delivery.

Delivery Tracking
Most courier companies provide us with tracking information. We will pass that information on to you allowing you to see an estimated delivery date and time. Please note that not all orders can be tracked in this way, and small items send via Royal Mail do not have a tracking facility.
 
Returns
We hope that your purchase meets your needs and expectations but we recognise that there may be time when you wish to return an item or cancel and order. Our policies for return are listed here.

Damaged Goods
If any item(s) were damaged in transit, we ask that you notify us as soon as possible. If the item(s) are visibly damaged on receipt, please sign the courier's paperwork to that effect and reject the item(s). Item(s) should be returned in their original packaging complete with any documentation provided. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival
If your items are faulty on arrival, please let us know as soon as possible. Items should be returned in their original packaging complete with all documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items developing a fault
If an item develop a fault within its warranty period, you are entitled to a warranty repair. At our discretion we will often issue a replacement item rather than arrange for repair. For all warranty claims, please telephone us with your order number and we'll arrange the best course of action with you.

If you change your mind
For consumer customers, distance selling regulations allow for you to change your mind and return an item. We require you to notify us of this change within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method. Please note this policy does not apply to business customers.

Locks, Doors and Window Fittings, based in Somerset, South West England. Online sales of door handles and door furniture, replacement window fittings, window and door hinges, British standard locks, multipoint door locks and replacement cylinders. We also sell panic hardware, floor springs, window and door espagnolette locks and replacement doors. Please get in touch for discounted prices and great deals from major door and window hardware manufacturers.

Our website covers a wide range of the products we sell, but there are thousands more items available from stock at our trade and retail premises.

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